FAQ

How long does it take to process my order?
Orders are typically processed within 1–3 business days after payment is received. Processing times may be slightly longer during holidays, promotions, or periods of high order volume.

Do you offer free shipping?
Yes! We offer FREE standard shipping on orders of $100 or more. Shipping charges for orders under $100 will be shown at checkout.

How can I track my order?
When tracking information becomes available, it will be provided after your order ships. Please allow some time for the shipping carrier to update the tracking information.

What is your return policy?
We accept eligible return requests made within 14 days of delivery. Items must be unused, unworn, and returned in the same condition in which they were received, including original packaging, tags, and accessories when applicable.

Who pays for return shipping?
Customers are responsible for return shipping costs for standard returns. If you received an incorrect, damaged, or defective item, please contact us so we can review the issue and assist you.

How will I receive my refund?
Once your return is received and inspected, we'll notify you if the refund is approved. Approved refunds are issued to your original payment method. Your bank or card provider may require additional time to post the refund.

Can I cancel or change my order?
Please contact us as soon as possible if you need to change or cancel an order. We cannot guarantee changes or cancellations once an order has entered processing or shipped.

What should I do if my order arrives damaged or incorrect?
Please contact us as soon as possible with your order number and photos of the item and packaging. We'll review the issue and work with you to make it right.

How can I contact The Glam Vault Company?
You can reach us through our Contact Us page or email us at theglamvaultcompany@gmail.com.