Refund policy

Return & Refund Policy

At The Glam Vault Company, we want you to love your purchase. If you are not completely satisfied, you may request a return within 14 days of delivery.

Return Eligibility

To be eligible for a return, your item must be unused, unworn, and in the same condition in which it was received. Items must include all original packaging, tags, accessories, and protective materials, when applicable.

To begin a return, please contact us with your order number and reason for the return. Items returned without first requesting a return may not be accepted.

Return Shipping

Customers are responsible for the cost of return shipping for standard returns. Original shipping charges, if applicable, are non-refundable.

We recommend using a trackable shipping method when returning your order. The Glam Vault Company is not responsible for return packages lost or damaged in transit.

Damaged or Incorrect Items

Please inspect your order upon delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and include photos of the item and packaging so we can review the issue and make it right.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or credit card company to post the refund to your account.

Non-Returnable Items

Gift cards and items marked Final Sale are not eligible for return or refund. For hygiene and safety reasons, certain worn or used personal accessories may also be ineligible for return.

Cancellations

If you need to cancel an order, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or has shipped.